What to Do If a Transaction is Stuck or Delayed

Delays happen, especially during high network traffic.

Check these first:

    •    Is the wallet address correct?
    •    Have enough blockchain confirmations occurred?
    •    Is your KYC fully approved?

If it’s been more than 1 hour (for most chains), contact our support with:

    •    Transaction hash
    •    Asset name
    •    Timestamp and wallet used

We’ll help resolve it quickly.